Refunds

In our company you have the right (by law) to return the products you purchased within 14 days from the date of receipt. In case you want to return a product (withdrawal) you are only charged with the cost of returning it. To avoid inconvenience, it is advisable to check at the time of delivery of your order the condition of the products and their packaging in order to detect obvious defects (e.g. damaged product, wrong product, etc.).
 
Returns are only accepted when the products are in the same condition in which you received them, without having been opened or the packaging having been tampered with, together with the retail receipt or invoice. Your refund will be completed within 30 days from the date we receive the products.
 
Returns will only be accepted if through proven fault of our company you received incorrect products or products of poor and defective quality (error in receiving the order, in invoicing, in shipping, damaged in transit, with poor packaging, etc.). The products must be in the same condition in which you received them without having been unsealed or their packaging opened, together with the retail receipt or invoice.
 
In the event that any of the above conditions are not fulfilled, NEATERS is entitled either (a) to consider that the right of exchange or return was not validly exercised, and therefore not to accept the return, or the exchange of the product, or (b) (especially in the case of products that are not returned intact, or that have been used) to accept the exchange or return and at the same time to claim compensation from the Customer for the value of the defects of the returned product.
 
The refund is made through a Bank account. To avoid inconvenience, please check your products carefully upon delivery of the order to check for any defects.
Please note that the photos are indicative and may differ from the actual product. You must inform us of your wish to return products. Please note that products in stock are NOT returnable.
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